Customer Service | Delivery & Returns

delivery-returns

 

 

 

DELIVERY

All items are sent out via Pos Laju, free of charge for any purchase above RM150 made through the store. Purchases less than RM150 will pay postage charges of RM6 flat. Please expect up to 3 days to reach you. If you are not around to take delivery of your parcel, you will be left a notification card advising you to collect your item at the designated post office.

RETURN

To us, no order is complete until you are fully satisfied. Baba Gajah will offer an exchange or store credit on all accessories if you are not perfectly happy within 10 days of receipt of purchase for local orders, provided the items are returned unworn, in perfect condition and any seals attached to the product packaging remain unbroken. For hygiene purpose, pierced jewellery cannot be returned.

You are liable for the cost of returning items; if you wish to return any items from your order please return it to us via Pos Laju, making sure that you obtain a receipt as proof of postage as you are liable for any loss.  If you exchange for alternative items, Baba Gajah will pay for the dispatch of your replacement order.

Please note: the above refers to web purchases only. We regret that such orders cannot be returned to any of our stockist.
This does not affect your statutory rights.

If you have any questions about our returns process please do not hesitate to contact us.

Customer services:
Telephone: +019 282 9210
Email: info@babagajah.com

how-pack

 

 

 

howtopack-01

 

01/ Items are checked for any defect.

02/ They are packed in their respective dustbags/wrappers and sent protected in bubble wrap should they require one.

04/ Depending on size, large pieces will be sent in a box. Otherwise, it will be sent in a bubble mailer. A lot of care is taken to ensure the goods arrive in good condition.

05/ Should you find your order arrive broken/torn, please do not hesitate to get in touch with us. You do need to contact us, pack and send back any damaged goods to us within 10 days for an exchange.

 

ASEAN

 

 

 

Yes, we do deliver to neighboring countries at these rates –

SHIPPING-COUNTRIES